Frequently Asked Questions

What is a peak time?

A peak time occurs when there is a very high amount of electricity usage on the system during a specific period (most often hot and humid summer days) in June, July and August. These peak times are when it is the most expensive to meet the electric demands of our members.

How many peak times are there?

Typically, there are three to five days a month when a peak time could occur.

How much can I earn?

You will earn $1 for every kilowatt-hour (kWh) of energy you reduce from your baseline* during the peak time. How much you earn is determined by your participation effort. The more aggressive you are about lowering your energy consumption (turning off appliances, 
adjusting your thermostat, etc.) the more you will save.

Example: Baseline is 16 kWh. During the peak time you reduce your energy to 12 kWh. Based on a $1 per kWh rebate, you’d earn $4 for that single event.

*Baseline - Usage + Kilowatt hour savings
Rebate = $1.00 x kilowatt hours saved

How will I know when it is a peak time?

Up to 24-hours in advance of the upcoming peak time, you will receive a notification via email (and text if you like) with specific details about the event. Typically, events will last about 3 hours and can occur between the hours of 4:00 p.m. to 9:00 p.m. any day of the week.

What happens if I don’t reduce my energy or am unable to 
participate in an event?

For every kilowatt-hour you reduce, you will get a rebate. However, if for any reason you don’t reduce your electric usage or it happens to go up, you simply won’t get a rebate for that event. You will never be penalized for not reducing your energy during a peak time and your eligibility for earning a rebate during other peak times will not be affected.

How do I see how much my rebate is after a peak time is over?

Your rebate will be posted to your online account within two business days of the peak time. An email will be sent to let you know when the savings have been calculated and posted to your account.

How is the rebate calculated?

On weekdays a “baseline” will be determined from your 3 highest usage days over the 10-day period prior to the event. During the peak time, every kilowatt hour you reduce below that baseline will be used in calculating your rebate.On weekends the baseline will be calculated using the last 10 weekend days.