Outage FAQs

Get answers to frequently asked questions about outages.

How does Connexus Energy manage calls during a widespread outage?

While our dispatchers make every effort to answer each call, it is not always possible - especially during a wide-spread outage when we receive thousands of calls. That’s when our automated system is put to work. With over 60 incoming lines, the outage management system is capable of processing over 1,000 calls an hour. Depending on the outage and the volume of calls we receive, the automated system provides you with information regarding the status of your outage, as well as an estimated restoration time.

What if my vehicle hits a power line?

If your vehicle comes in contact with a power line while you are still in the vehicle, the electric safety foundation advises you to stay in your vehicle and call 911. Always assume any downed power line is still energized.

What can I do to help get my power back on?

Before calling to report an outage: Check your home's breaker panel (and any outdoor disconnects) to make sure the outage is not due to a tripped breaker. Call your neighbors to see if their power is off. This will help you determine if the problem exists within your home, or on Connexus lines.

How do you decide whose power to restore first?

Connexus Energy uses a safe and efficient process in getting your power back on. We give top priority to any situation that has live, downed wires or poses a threat to public safety. Typically, we restore outages in the following order:

  1. Transmission lines from power plants to substations.
  2. Main distribution/feeder lines from substations to communities.
  3. Tap lines from feeders into neighborhoods.
  4. Service lines to individual homes and businesses.

Why would a Connexus truck pass by without restoring power at my house?

If you see a Connexus truck pass by without stopping, it is because work must first be performed at a nearby location before electric service can be restored to you and your neighbors. Following the outage restoration process ensures all customers have their power restored as quickly and safely as possible.

Why does my neighbor have power and I do not?

It depends upon the cause of the outage. Remember to check and make sure your power is not out because of an electrical problem inside your home, such as a tripped breaker. If your neighbor has electricity and you do not, more than likely, they are located on a different circuit than the circuit your home is on, or in some cases may even receive power from a different company.

What about members with special medical needs?

If you or someone in your home is directly dependent on electricity, please have the attending physician complete and sign the Medically Necessary Equipment Form.

Members who have medically necessary equipment do not necessarily have their power restored first. During an outage, we restore power to the largest block of members first. This strategy provides the highest probability that members with medically necessary equipment are restored quickly.

What should I do if a power line falls in my yard?

Consider all fallen wires to be energized, regardless of whether or not they appear to be safe. Do not drive over them. Report the fallen power line to your cooperative immediately. If there is a fire or other sparks, call 911. Make sure your children, pets and neighbors stay away from the power line and any objects it may be touching.

How should I prepare for outages?

You may want to consider creating an outage preparation kit that includes a portable radio, batteries, corded phone and a flashlight. Store this kit in a designated place so it is easy to find. Click here for other outage tips.

Is a generator safe to use when I lose power?

Improper use or installation of an electric generator can cause property damage, serious injury, or even death. Please keep the following generator safety and installation guidelines in mind when installing or using a home generator.

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