Red Flags Rule

Identity theft is a growing problem. An identity thief uses an individual’s personally identifying information to open new accounts or misuse existing accounts, which causes disruptions and complications for both consumers and businesses.

The Federal Trade Commission (FTC) requires financial institutions, creditors, and utilities to implement the Red Flags Rule to verify identity.

When you contact Connexus Energy for information about your account, you will be asked to verify your identity. In most cases, we will ask for your social security number and use the last four digits for proper identification.

The primary account holder must make special arrangements for others, including a spouse, to access account information.

Scammers target utility customers

Connexus has received numerous complaints from our residential and business members about this growing phone scam.

How to tell if you're being scammed
Utility scams

your most powerful membership®

These four words focus on the most important component of our cooperative: our members. In a cooperative, everything we do is for the benefit of our membership. This vision provides daily inspiration to build powerful partnerships with our members.


Contact Connexus Energy

Get in touch with Connexus Energy. Call, email, stop in, or fill a form with your questions and feedback.