Outage ReportingMaking it easy for you to report your power outage and getting your power back on (pdf)
is a top priority.
What to Expect When You Call
Our outage management system is automated to link your
primary phone number with your account number to automatically record the location of the outage and pinpoint the source so a crew can be dispatched.
In the event of an outage, you will be asked for the primary phone number of where the outage is being reported. If you provide a phone number that is different than the one we have on file, it may take longer to locate the source of the outage and delay restoration.
Verify or update your primary phone number.
If you call from your cell phone, your outage will only be recorded if you enter your primary number in our system. Our outage management system only recognizes the phone number that matches your electric account information.
Talking To A Person, Not A Machine
While our dispatchers make every effort to answer each call, it is not always possible - especially during a wide-spread outage when we receive thousands of calls and need to rely on our automated system for its efficiencies.
With over 30 incoming lines, the outage management system is capable of processing over 1,000 calls an hour. Depending on the outage and the volume of calls we receive, the automated system provides you with information regarding the status of your outage, as well as an estimated restoration time.
Using the automated system is easy and has proven to be a valuable tool for keeping you informed and getting your power back on.
Getting Your Power Back OnOnce the outage has been reported, Connexus Energy uses a safe and efficient process in
getting your power back on (pdf).
We give top priority to any situation that has live, downed wires or poses a threat to public safety.
Our restoration process is based on the components that make up our power delivery system. Hence, each component is repaired (if needed) in the following order:
- Transmission lines from power plants to substations.
- Main distribution/feeder lines from substations to communities.
- Tap lines from feeders into neighborhoods.
- Service lines to individual homes and businesses.