Military Service Personnel -
Payment Arrangements If you are having trouble paying your electric bill and a member of your household has been ordered into active duty, for deployment, or for a permanent change in duty station during the period of active duty,
Minnesota Law (Statue 325E.028) offers protection from disconnection.
How to Qualify
To be considered for military service personnel protection, you must meet the criteria outlined in Minnesota Statue 325E.028 and enter into a payment arrangement plan, which must be kept, with Connexus Energy.
Payment Arrangement Plans
- If your household income is below the state median household income, pay ten percent of your household's gross monthly income toward your Connexus bill.
- If your household income is above the state median household income, make and keep a payment plan.
- If you receive energy assistance, pay ten percent of your household's gross monthly income toward your Connexus bill.
How to Apply
Complete the
protection from disconnection form
(pdf) and mail it along with the necessary forms to Connexus Energy.
Right to AppealIf you and Connexus Energy cannot agree on a payment plan, you have the right to appeal to the Connexus Energy Board of Directors. Please call 763.323.2650. Connexus Energy will not disconnect your service during the appeal process.
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