Restoration of Power Policy

Customers who have medically necessary equipment do not necessarily have their power restored first. During an outage, we restore power to the largest block of customers first. This strategy provides the highest probability that customers with medically necessary equipment are restored quickly.

What you can expect from us

We will provide you with the following important information:

• Advanced notice of planned power outages.
• We'll contact you during unplanned outages and provide information on the cause and expected time power will be restored.
  • The notification will allow you to make alternate arrangements during the outage if necessary.
  • Updates will be given if restoration time changes.

  NOTE: Cordless phones DO NOT work during a power outage. Please provide us with a cell phone or an alternate phone number to ensure we are able to reach you.

Have a back-up plan

We encourage you to have back-up plans to prepare for outages.

• Plan other living arrangements, or make arrangements for alternative power supply.

• In some circumstances, a back-up generator may be appropriate. Customers are responsible for the safe installation, use, and maintenance of a generator.

• If your equipment has battery back-up, ensure the battery is charged and tested regularly.