Connexus Energy: Service Guarantees

Service Guarantees As part of our ongoing efforts to improve customer satisfaction, drive process improvements, reduce operating costs, and control quality, Connexus Energy introduced service guarantees in 1998. Customers now receive a credit on their electric bills if the company fails to meet service standards in five areas.

We Guarantee*...

to install your new electric service on or before the day we've agreed upon.
to keep a scheduled appointment with you.
to repair your outdoor lights within two working days after notification.
to have your power restored within three hours after an outage.
to bill you the correct amount.

*Guarantee does not apply in the event of a severe storm or catastrophic event beyond our control. Other restrictions apply.

To make all our processes more efficient and increase overall customer satisfaction, we've implemented a corporate scorecard to measure and drive improved performance in four major areas:

Effectiveness - measured in terms of customer satisfaction
Efficiency - keeping distribution costs low
Financial Health - maintaining a viable equity in the company
Growth - offering new products and services

Our Mission Connexus Energy is a local electric cooperative providing high quality, cost competitive, and reliable service that consistently demonstrates the value of member ownership.
Connexus energy Values

We exist as an advocate for our members.
The reliable delivery of utility services is essential to our members.
Accountability, integrity, and honesty are fundamental to our business.
Members and employees are treated with respect.
Personal and organizational learning are fundamental to our success.
Open exchange of ideas is encouraged.
Individually and collectively, we act with fiscal responsibility.
We are committed to the safety of our employees and the public.