Cold Weather Rule

The Minnesota Cold Weather Rule protects residential utility customers during the cold winter months. Under this rule, your electric service will not be disconnected from October 15 through April 15 if you meet the Cold Weather Rule requirements. 

In order to qualify for Inability to Pay Status,  please submit the form and ensure your account is current through the October billing (or you have set up a payment schedule and are current with your payments). 

Under this rule, your electric service will not be disconnected from October 15 through April 15 because of non-payment provided you meet ALL following conditions:

  • The disconnection would affect your primary heat source,

  • You qualify for Inability-to-Pay Status, and

  • You mutually agree to a payment schedule with the Connexus Energy Credit Department.

Call our Credit Department at 763.323.2620 for more information.

Public Utilities Commission (PUC) Frequently Asked Questions or visit them online.

 

Financial Assistance Agencies

Anoka County
Anoka County Community Action
Phone: 763.783.4747
Fax: 763.783.4700

Anoka County Human Service Center
Adult only: 763.422.7200
Fax: 763.323.6046
Family: 763.717.7700
Fax: 763.783.4899

CEAP
Phone: 763.783.4930

Heat Share
Phone: 763.755.6873

Ramsey County
Ramsey Action Program
Phone: 651.645.6470

Ramsey County Human Services
Phone: 651.266.4444

Heat Share
Phone: 651.224.6946

Chisago County
Lakes & Pines Community Action
Phone: 320.679.1800
WATS: 800.832.6082

Chisago County Human Services
Phone: 651.213.0324
WATS: 888.234.1246

Heat Share
651.224.6946

Sherburne County
TRI County Action Program
Phone: 320.251.1612
WATS: 888.765.5597
Fax: 320.251.7786

Sherburne County Social Services
Phone: 763.241.2600
WATS: 800.433.5239

Heat Share
888.220.4850

Hennepin County
West Hennepin Human Service
Phone: 952.930.3541 (Oct - Apr)
Phone: 952.933.9639 (Year round)
Fax: 952.933.8016

Hennepin County Family Services
Phone: (Adults 18-59 only) 612.348.2722
Phone: (Family) 612.879.1900
Phone: (Elderly or Disabled) 612.879.3030

Heat Share
Phone: 952.721.1668

Washington County
Ramsey Action Program
Phone: 651.645.6470

Washington County Community Services
Phone: 651.430.6459

Heat Share
Phone: 651.224.6946

Isanti County
Lakes & Pines Community Action
Phone: 320.679.1800
WATS: 800.832.6082

Isanti County Family Services
Phone: 763.689.1711
Fax: 763.689.9877

Heat Share
Phone: 888.301.0643